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service responses for refugee families in Australia

Aug 26, 2017

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also talked about the characteristics of supportive services and the assistance they found valuable. Parents said that helpful services met diverse needs, and provided flexible and practical services to families in a timely manner. Staff provided culturally sensitive relationships with respectful and warm approaches, and had strong connections with communities and other forms of assistance. Specialist migrant and refugee services also highlighted the importance of trusting relationships, thorough assessment, regular contact and allowing ample time with clients, bilingual workers and translation of materials, and free services.


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